Create alerts for multiple recipients
It is important that the notifications received from your guests are received by the correct person. Hotelinking allows you to select one or several recipients. Hotel chains can personalise this for each hotel.
Discover our marketing automation platform
For the first time ever, Hotelinking enables you to establish a direct link between your hotel’s brand and your guests, thanks to the automated communications that we will put at your disposal.
Features
Automated emails
Possibility of multiple recipients
Can be personalised for each hotel in your chain
Receive alerts from unsatisfied guests
With our system of satisfaction surveys that your clients receive during their stay, you may indicate a cut off mark. If an unhappy guest gives a score that is lower than this mark, you will receive a notification, and you can then attempt to find a solution to the problem during their stay. This way, you will prevent them from going to opinion portals to complain.
Activate alerts on satisfaction surveys
You can activate notifications, not only for scorings that are below the cut off mark but for 100 % of the surveys filled in by your guests with the total score given to your property.
Establishing a direct link with your guests quickly and efficiently will help you to foster their loyalty.
Our automated notification system is designed to favour the areas of your hotel that can consolidate your brand and quickly respond to your guests’ needs.
Our notification emails are 100 % automated and can be configured using a dashboard that you can control yourself, or use a Customer Success Manager that will advise you of the options that could benefit your hotel the most.
The notifications will allow you to be aware of what your guests need. You will be able to reward them and make them love your brand.
Discover who your best guests are with returning guest alerts
You will receive alerts from guests who have already stayed in your property, even if this was a different hotel in your chain. You will also be able to offer them incentives. This same notification will show you how many times they have returned.
Win your guests’ loyalty with birthday alerts
By activating birthday alerts, you will receive notifications when it is the birthday of one of your guests and you will be able to send them an email, wishing them many happy returns in their language. You will also be able to select a gift that can only be redeemed on the website, and this way you will boost direct sales.
See examples of our automated communication.
In a document we have summarised several examples of automated communications that both the guests and hotel staff will receive.