guestMaker
Marketing Department
GuestMaker is the agentic, multichannel hotel CRM that unifies your guest data and automates communication across every channel — before, during and after the stay.
Marketing Department
Unify PMS, booking engines, guest apps, chatbots, loyalty programs, and Wi-Fi captive portals to power seamless pre-stay, during-stay, and post-stay campaigns and communications. Drive more loyalty, satisfaction, and direct bookings instantly.
More infoDeliver fast, personalized WhatsApp communication across the entire guest journey. From automated guest journeys to an AI Concierge that answers every question instantly.
More infoGenerate high-quality guest databases effortlessly and level up the potential for targeted email marketing, resulting in a boost of direct bookings and strengthening the loyalty of your hotel’s customers.
More info
It ensures that every guest interaction, across email, WhatsApp, and WiFi, contributes to a unified and continuously enriched guest profile. More than just multichannel communication, Guestmaker guarantees the use of reliable, high-quality guest data captured and verified in real time.
Guestmaker seamlessly integrates with Property Management Systems (PMS), booking engines, and core hotel systems, enriching guest profiles with essential reservation, stay, and behavioral data.
The result is a robust, centralized guest database that powers both automated journeys and real-time conversations across all channels.
This powerful combination enables hotel groups not only to collect actionable data but also to activate it through personalized marketing, intelligent automation, guest loyalty strategies, and increased repeat direct bookings.
Guestmaker stands out in the hospitality industry by transforming guest engagement at scale, eliminating data silos and manual processes, and ensuring GDPR-compliant data management from the very first interaction.
A unified integration and data foundation designed for hotel group marketing at scale.
At the core of Guestmaker is a powerful integration layer, natively connected to dozens of Property Management Systems, booking engines, guest apps, chatbots, and online reputation tools. This layer operates across all Guestmaker products, ensuring consistent and reliable data flow throughout the platform.
Guestmaker is built around data quality, not just data volume. Every email address and mobile phone number, whether captured through the captive portal or received from external systems, is verified in real time before being stored or activated. This verification layer protects hotel brands and domains by minimizing bounce rates, reducing spam complaints, and ensuring that marketing and messaging channels operate on trusted, high-quality contact data.
Key guest information is synchronized directly from authoritative sources such as the PMS and booking engine. Reservation status, stay details, and guest identity are continuously updated at the correct moments of the guest journey, ensuring accuracy and consistency across all channels.
Not all data exists at the same time. Guestmaker includes background automations and scheduled processes that collect and update guest information when it becomes available, such as total spend or consumption data after checkout, keeping profiles complete and reliable.
Move beyond one-off campaigns. Activate automated lifecycle journeys powered by verified data and historical reservations to drive repeat direct bookings, loyalty enrollment, and long-term guest value across all properties.
Handle guest communication at scale without losing control. Automate high-impact WhatsApp touchpoints while AI assists guests instantly, reducing operational load and improving satisfaction before, during, and after the stay.
Turn every WiFi connection into a trusted data entry point. Capture, verify, and enrich guest profiles in real time, feeding CRM and WhatsApp journeys with clean, compliant, and actionable data from the first interaction.
Thanks to the seamless integration of our Wi-Fi with the CRM, we have finally eliminated manual data collection, saving time for our staff and improving data quality by 99%.
Aitana Ferrando
CRM ManagerPort Hotels
With Hotelinking’s solution, we have reduced our OTA commissions by driving more direct bookings through personalized offers sent to verified guests.
Fabián Rachim
Head of On-line MarketingBLUESEA Hotels
We used to struggle with low survey participation, but since using Hotelinking’s WiFi login, we’ve seen a remarkable increase in responses. The automated data capture makes all the difference.
Francis Werner
Director de MarketingBest Hotels
In just 16 months, the Hotelinking solution has enabled us to generate nearly 100,000 new leads, allowing us to run more effective email marketing campaigns, as well as improving our reputation through the management of post-check-in surveys.
Fran Rafales
Sales & Marketing DirectorActa Hotels
Hotelinking has significantly enhanced our ability to quickly identify and address guest concerns. Thanks to its powerful tools, we can now respond promptly and efficiently, improving overall guest satisfaction and elevating the experience we offer.
Patricia García Enseñat
QA & Sustainability SpecialistUniversal Hotels
Thanks to Hotelinking’s guest database generation system, we have effortlessly built a high-quality guest database, dramatically boosting our direct bookings.
Ángel López
Sales & Contracting ManagerHoteles Center
