Products GuestMaker: the agentic, multichannel hotel CRM Unlock Guest Feedback with Precision-Timed, Custom Surveys

Hotels miss critical feedback due to low survey response rates, leaving management blind to key issues.

Generic surveys fail to capture actionable insights, causing missed opportunities to improve services.

Manually sent surveys overlook checkout dates, leading to untimely feedback and lower engagement.

Limited guest data results in incomplete surveys, reducing the accuracy of satisfaction analysis.

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Precision Surveys Designed to Maximize Guest Insights

Uncover detailed guest insights with fully integrated, multilingual surveys designed for maximum reach and impact. Turn guest feedback into your competitive advantage with tailored surveys sent at the right time, to the right guests.

Customizable Survey Question

Create up to 50 categorized questions per survey, tailored to key aspects like cleanliness, service, and WiFi.

Domain-Based Survey Delivery

Deliver surveys directly from your hotel group’s domain with automated follow-ups for higher engagement.

Advanced Analytics Dashboard

Analyze feedback by category, question type, or property with dashboards showing trends and performance.

Why Invest in Surveys That Miss
Most of Your Guests?

Work with Surveys That Reach the Majority of Your Guests

Hotelinking’s system integrates with captive portals to survey 70-80% of all hotel guests, surpassing PMS limitations.

Maximize Survey Reach Beyond Insufficient PMS Guest Data

Capture meaningful feedback from a larger guest base by leveraging verified data from the captive portal system.

Target Verified Guests for Trustworthy Feedback

Expand survey coverage and gain trustworthy insights by moving beyond PMS email limitations to verified contacts.

Versatile Question Formats for Targeted Surveys

Design surveys with formats like 0-10 sliders, yes/no, or multi-response, adapting to any data collection need.

Advanced Labeling for Group-Level Feedback Analysis

Tag survey questions to high-level categories like cleanliness or WiFi for property-wide trend analysis and insights.

Flexible Options for Enhanced Survey Engagement

Enable or require guest comments, ensuring feedback depth while maintaining survey flexibility and engagement.

Stop Missing Out on Guest Feedback That Drives Real Change

Responsive Web-Based Surveys Accessible on Any Device Instantly
Integrated with Hotelinking’s Captive Portal for Broader Reach
Multi-Language Support Ensuring Seamless Guest Feedback Collection
Optimized Design to Minimize Abandon Rates and Boost Completion
Comprehensive Reporting Tools for Deep Dive into Guest Feedback Trends

Rethink Your Feedback Strategy:
Don’t Settle for Incomplete Insights

Incomplete data leads to incomplete decisions. Maximize your feedback potential with Hotelinking’s integrated, guest-focused surveys. Surveys sent to a fraction of your guests lead to a fraction of the impact—get the full picture with Hotelinking.