Work with Surveys That Reach the Majority of Your Guests
Hotelinking’s system integrates with captive portals to survey 70-80% of all hotel guests, surpassing PMS limitations.
guestMaker
Marketing department
Unlock Guest Feedback with Precision-Timed, Custom Surveys
Reach 70-80% of your guests through the captive portal — going far beyond what PMS-based surveys can capture.
Personalized satisfaction surveys for hotels
Hotels miss critical feedback due to low survey response rates, leaving management blind to key issues.
Generic surveys fail to capture actionable insights, causing missed opportunities to improve services.
Manually sent surveys overlook checkout dates, leading to untimely feedback and lower engagement.
Limited guest data results in incomplete surveys, reducing the accuracy of satisfaction analysis.
Marketing department
Precision Surveys Designed to Maximize Guest Insights
Uncover detailed guest insights with fully integrated, multilingual surveys designed for maximum reach and impact. Turn guest feedback into your competitive advantage with tailored surveys sent at the right time, to the right guests.
Customizable Survey Question
Create up to 50 categorized questions per survey, tailored to key aspects like cleanliness, service, and WiFi.
Domain-Based Survey Delivery
Deliver surveys directly from your hotel group’s domain with automated follow-ups for higher engagement.
Advanced Analytics Dashboard
Analyze feedback by category, question type, or property with dashboards showing trends and performance.
Why Invest in Surveys That Miss
Most of Your Guests?
Maximize Survey Reach Beyond Insufficient PMS Guest Data
Capture meaningful feedback from a larger guest base by leveraging verified data from the captive portal system.
Target Verified Guests for Trustworthy Feedback
Expand survey coverage and gain trustworthy insights by moving beyond PMS email limitations to verified contacts.
Guest Feedback with
Fully Flexible Surveys
Versatile Question Formats for Targeted Surveys
Design surveys with formats like 0-10 sliders, yes/no, or multi-response, adapting to any data collection need.
Advanced Labeling for Group-Level Feedback Analysis
Tag survey questions to high-level categories like cleanliness or WiFi for property-wide trend analysis and insights.
Flexible Options for Enhanced Survey Engagement
Enable or require guest comments, ensuring feedback depth while maintaining survey flexibility and engagement.
Stop Missing Out on Guest Feedback That Drives Real Change
Responsive Web-Based Surveys Accessible on Any Device Instantly
Integrated with Hotelinking’s Captive Portal for Broader Reach
Multi-Language Support Ensuring Seamless Guest Feedback Collection
Optimized Design to Minimize Abandon Rates and Boost Completion
Comprehensive Reporting Tools for Deep Dive into Guest Feedback Trends
Rethink Your Feedback Strategy:
Don’t Settle for Incomplete Insights
Incomplete data leads to incomplete decisions. Maximize your feedback potential with Hotelinking’s integrated, guest-focused surveys. Surveys sent to a fraction of your guests lead to a fraction of the impact—get the full picture with Hotelinking.
