Connect with Every Guest
Control Every Network
Automate Every Stay

Hotelinking helps hotel groups better understand their guests, monitor their WiFi network and automate front desk operations from a single secure, scalable platform.

Hotel Groups That Trust Us

This is How Hotel Chains are Increasing Their Profitability with Hotelinking

Real data generated by hotels already working with us

  • commission savings

    +€30M

    in commissions saved by reducing dependency on OTAs

  • users registered

    +10M

    guests registered and activated for direct marketing

  • 60% of penetration in hotel chains in Spain

    60%

    penetration among hotel chains in Spain

  • +120

    active integrations with PMS, booking engines and CRM systems

Empowering Marketing, IT, and Operations for Global Hotel Groups

GuestMaker – Guest Engagement Engine

Marketing department

  • Hotel CRM

    Unify PMS, booking engines, guest apps, chatbots, loyalty programs, and Wi-Fi captive portals to power seamless pre-stay, during-stay, and post-stay campaigns and communications. Drive more loyalty, satisfaction, and direct bookings instantly.
    More info:

  • WhatsApp Guest Journeys & Concierge AI

    Deliver fast, personalized WhatsApp communication across the entire guest journey. From automated guest journeys to an AI Concierge that answers every question instantly.
    More info:

  • Marketing Cloud Captive Portal

    Generate high-quality guest databases effortlessly and level up the potential for targeted email marketing, resulting in a boost of direct bookings and strengthening the loyalty of your hotel’s customers.
    More info:
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WiFiBot – Proactive Network Guardian

IT & Networks Department

  • Simplify IT Workloads with 24/7 Network Monitoring

    Reduce IT strain with proactive issue detection, autonomous fixes, and centralized control, all seamlessly managed by expert NOC services.
    More info:

  • Streamline Hotel Networks with Centralized Control

    Unify diverse infrastructures with vendor-agnostic solutions and scalable dashboards, ensuring seamless performance across every location.
    More info:

  • Elevate Guest Satisfaction with Reliable WiFi

    Reduce complaints with proactive issue detection, seamless connectivity, and high-performance networks, ensuring happy, loyal guests.
    More info:
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DeskForce – Front Desk Automation System

Operations Department

  • Enhance Guest Flow with Online Check-ins

    Make pre-check-in paperless with ID scans, digital signatures, and policies. Everything syncs directly to the PMS automatically.
    More info:

  • Hybrid Mode with Assisted Digital Check-ins

    Allow front desk staff to manage assisted digital check-ins, focusing on high-value tasks. Automate the rest to reduce queues and improve guest satisfaction.
    More info:

  • Set All Front Desk tasks to Auto and Digital

    Automate check-ins, checkouts, and guest payments and more. Refocus your front desk staff on guest service while we handle all other front desk tasks.
    More info:
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Ico_PreStay

Before the stay

  • Capture data from the very first interaction.
  • Automate pre-arrival communication.
  • Generate revenue before arrival.
Ico_DuringStay

During the stay

  • Interact in real time (WhatsApp + AI).
  • Enhance the guest experience automatically.
  • Increase on-property revenue during the stay.
Ico_PostStay

After the stay

  • Collect feedback and improve your reputation.
  • Activate personalized campaigns.
  • Turn guests into repeat customers.

All powered by unified, real guest data (PMS, WiFi, CRM, booking engine) and an optimized WiFi network that ensures the best guest experience.

Integration with the Industry’s Leading Systems and Tools

Other Integrations and Partners

Real Feedback from Industry Leaders

  • Our email bounce rates have dropped significantly thanks to real-time email validation, improving the ROI of our email marketing campaigns by a noteworthy percentage.

    Maria Serra Ecommerce Manager - Zafiro Hotels

  • The advanced email verification system ensures we only capture valid data, helping us maintain a 99% deliverability rate in our email marketing campaigns.

    José Manuel Sánchez Chief Technology Officer (CTO) | Soho Boutique Hotels

Frequently Asked Questions
About Hotelinking

What is Hotelinking?

Hotelinking is a technology platform for hotels and hotel groups that helps them better understand each guest, automate key processes and turn every interaction into an opportunity to build loyalty and increase direct bookings.

Our solutions make it possible to digitalize the relationship with guests before, during and after their stay, from online check-in and smart WiFi to automated communications, satisfaction surveys, CRM and network monitoring. We also incorporate artificial intelligence across the platform to personalize experiences, optimize tasks and make better decisions with high-quality data.

What type of hotels is it designed for?

Hotelinking is designed for independent hotels, hotel chains and groups that want to improve their direct relationship with guests and strengthen their own channels.

Does Hotelinking integrate with the hotel’s PMS?

Yes. Hotelinking integrates with different hotel systems to automate processes, reduce manual tasks and centralize relevant guest information.

In addition to the PMS, we can also integrate with other key hotel systems, such as the booking engine, loyalty system, email marketing tools, CRM or other platforms used by the property. This allows information to flow more efficiently between systems and helps deliver a more personalized guest experience before, during and after the stay.

How long does it take to implement Hotelinking?

The implementation time depends on the solutions contracted, the required integrations and the operational characteristics of each hotel or hotel group.

In any case, the Hotelinking team supports the property throughout the entire process: initial configuration, integration coordination, launch and follow-up. Our goal is to make activation agile, organized and adapted to the hotel’s pace, while minimizing the operational workload for the internal team.

How can I request a Hotelinking demo or quote?

You can request a demo using the “Book a demo” button in the website’s main menu or the button just below these frequently asked questions.

Our team will contact you to understand the needs of your hotel or hotel group and show you how Hotelinking can help automate processes, improve the guest experience and centralize key information.

Would you like to see how Hotelinking would fit into your hotel chain?