Front Desk Automation System for Hotel Groups
This tool allows you to unlock effortless check-ins, digital payments, and automated check-outs across all channels. Eliminate waiting times, streamline operations, enhance guest satisfaction, and move towards a paperless front desk — all from any device, anytime.
Operations Department
Hotelinking’s Front Desk Automation System is designed to meet the unique challenges faced by hotel groups. Unlike other solutions, which often lack flexibility, our system is fully adaptable to the specific processes of each hotel, allowing seamless integration of local policies, check-ins, check-outs, payments, and document signing.
Hotel groups with operations across various regions often encounter different legal requirements. For instance, Spain and many European countries require daily submission of guest ID and booking data to local authorities, while other regions like the UK have fewer regulatory demands.
Hotelinking ensures compliance with all relevant regulations.
Our solution automatically scans and digitizes IDs and passports, accommodating diverse nationalities and document types without manual intervention. This speeds up the check-in process and reduces errors.
Moreover, Hotelinking easily integrates with multiple PMS systems, or custom hubs, making it ideal for hotel groups using varied platforms across properties. Adaptable and flexible, our tool is built to simplify the complex operational needs of hotel groups.
Mass-market solutions fall short, but our system is built to meet the specific operational requirements of hotel groups, providing adaptable and efficient front desk automation.
Hotelinking provides a fully automated system for handling check-ins, check-outs, and digital payments. This ensures a seamless guest experience from arrival to departure, reducing manual work for staff and eliminating long queues at the front desk.
Begin with a hybrid setup that combines manual and automated processes, allowing your hotel group to scale up over time. As you automate more check-in and check-out tasks, your operation becomes more efficient, adapting to your evolving needs.
Hotelinking seamlessly integrates with your Property Management System (PMS) and guest apps. This creates a unified experience for your guests, enabling them to manage their stay entirely from their devices, while streamlining your hotel’s internal processes.
Hotelinking’s solution is fully customizable to meet the unique needs of your hotel group. Whether your properties span multiple regions or brands, the system adapts to local legal requirements and operational differences, ensuring consistency and compliance.
The Online Check-in lets guests complete check-ins from any device, without needing to interact with the front desk. The system supports ID scanning, digital signatures, and real-time updates, delivering a fully paperless experience.
Guests can complete their check-out process using their mobile devices, with no need to visit the front desk. The Online Checkout also manages outstanding payments, delivering a smooth, contactless departure.
The Guest Payments module allows guests to settle their balances online securely and quickly. It supports multiple payment methods and complies with regulations, ensuring a seamless payment experience for every stay.
Our reception team now works more efficiently thanks to Hotelinking’s assisted digital check-in, which automates the entire process and eliminates manual data entry.
Maria Serra Hospitality Applications Team Lead - Palladium Hotel Group
The automatic scanning of documents and passports from all countries ensures that the check-in process is fast and error-free, regardless of the guest’s origin.
Sergio Sande Rabuñal Hospitality Applications Team Lead
Hotelinking integrates seamlessly with all major PMS providers through APIs and web services, ensuring real-time synchronization of guest data. This includes automatically updating the PMS’ cardex with scanned IDs, signed documents, and completed check-in details.
Additionally, we support native integrations with room key vendors, digital payment gateways, and other operational systems. Whether you use industry standards or proprietary systems, our flexible integration framework adapts to your specific needs, minimizing disruption during implementation.
Hotelinking’s solution is designed with flexibility in mind. We customize workflows to reflect your hotel group’s operational structure, regional compliance requirements, and branding guidelines. For instance, you can define fields for collecting additional guest data like phone numbers, emails, or addresses, based on your internal policies.
Branding options include customizing the check-in interface with your logo, colors, and visual identity, ensuring consistency with your brand. Note that font types are standardized to maintain uniformity and optimize readability across devices. For groups operating in multiple regions, we incorporate unique requirements such as ID regulations or document formats. Each tool is tailored to your operational realities.
We provide end-to-end support, starting with an in-depth onboarding plan. This includes:
Hotelinking’s tools are designed to comply with global and regional regulations such as GDPR and local ID reporting requirements. Key measures include:
Hotelinking revolutionizes guest check-ins by eliminating delays, ensuring seamless processes, and enhancing personalization. Key benefits include:
