Winning your guest’ loyalty is essential for increasing direct sales and divert guests away from intermediary booking channels. A satisfied guest can repeat their stay and / or recommend their establishment to other potential guests
Each hotel can personalise their survey
Available in 7 languages
Statistics for hotels and chains
Foster your guests’ loyalty
Asking your guests for their opinion on the service that they received creates a sense of differentiation, shows that you are interested in them. This will encourage them to feel closer to your brand, and they will potentially consider you for future bookings.
Promote direct sales
The feedback that your guests leave will allow you to improve your services, and you can use this information to launch personalised marketing campaigns that may in turn become new direct bookings.
Attract new guests
A happy guest returns, and also recommends. By keeping your guests satisfied, they will become your brand’s best ambassadors.
This is a much more complete type of survey that acts as a complement to the current satisfaction survey during stay that Hotelinking already offers.
This survey allows you to ask your guests more specific questions about aspects of the property and the services you offer. The system allows you to create different categories and types of questions (optional, open, multiple choice, rating, …). To make this easier, we have a default survey with a series of categories and questions.
For hotel chains, the questions may be the same or different for each hotel. If you choose to be different, each hotel can formulate the questions differently on the same category. In the statistics, you will see the general result of the category, regardless of how the questions have been formulated. In addition, it is possible to compare the results between hotels of the same chain.
Personalised surveys allow you to know what your guests think of you, and act to improve.
Grow as a brand
The information that you receive will allow you to improve your services and grow as a brand: if you listen to what your guests have to say and make the modifications that they recommend, you will be creating a service that is tailored to what your guests are looking for.
Different sending options
You can use the control panel to select whether you want to send the survey to the guest alongside the satisfaction survey during stay, or whether to send it later.
Hotel comparisons for chains
Our complete statistics panel allows you to compare the results between hotels of the same chain. The data shows the global average score for each question and that of each hotel, as well as a complete breakdown of the number of responses obtained per question.
Download our manual which will explain how this function works step by step, and the power that it has for your hotel.