WiFi is a critical service for both leisure and telework.
Its malfunction can lead to multiple complaints, decrease in reputation rankings and deteriorate the brand image.
Low-quality infrastructures
Inefficient maintenance services
Third-party dependency
High guest expectations for WiFi
The proper functioning of the network has always been essential, but today it is even more so because guests expect the internet to be as fast and reliable as at home and to have a good experience on any device: smartphone, tablet, computer…
Inadequate systems and unoptimised configurations
Most hotels’ WIFi networks systems are neither optimised, nor improved and they do not meet specific requirements. Many WiFi infrastructures designed about 10 years ago, are of low quality, with slow connectivity and coverage failures.
Negligence in maintaining network infrastructure
An important aspect to always offer a good connection is the ongoing evaluation of the infrastructure and its operation. Performing an audit is essential to know the status of the network and identify if any changes in the system are necessary. To do this, we must check the system fully, both the physical condition and the set up of all the network’s components (routers, switches, access points, firewalls, servers…).
The attention paid to incidents depends on the availability of the internet provider, so often the hotel’s maintenance department simply restart the system if it does not work, hoping that it solves the problem. As a result, the problems are not solved and the malfunction persists.
In addition, traditional maintenance solutions, where you pay a fixed monthly fee or hourly packages for interventions, are insufficient because they provide limited, non-preventive support.
Actually, guests themselves ensure the correct functioning of the network, since action is only taken if something fails.
Reactive and manual service
Network incidents are often unforeseen: the hotel only acts when a problem occurs and guests complain. This results in the reception dealing with the issue and the intervention of a technician since the root problem is neither detected nor solved.
High costs and dependence on third parties
In the long run, it involves an extra expense for network maintenance that proves to be inefficient because it takes too long to deliver a solution that is neither effective nor definitive, thus relying on external staff constantly.
Deterioration of the hotel image
The WiFi malfunction impacts the hotel’s image and future guest bookings. An inefficient WiFi service that leaves guests unhappy can influence their opinions and affect the hotel’s online reputation.
Knowing the status of the network is essential to avoid connection problems. Contact us and we will help you define what settings or elements your network needs to be of quality.