Connect with Every Guest
Control Every Network
Automate Every Stay

The hotel technology platform for hotel groups and chains that helps you understand your guests better, increase your direct bookings, keep your WiFi under control and automate your front desk, all from a single environment.

1,000+ hotels and chains already trust Hotelinking

  • Inclusive
  • Best Hotels
  • Bluesea
  • Coral Hotels
  • RIU
  • Hipotels
  • Grupotel
  • Zafiro Hotels

This is How Hotel Chains are Increasing Their Profitability with Hotelinking

Real data generated by hotels already working with us (updated 2026)

  • commission savings

    +€30M

    in commissions saved by reducing dependency on OTAs
  • users registered

    +10M

    guests registered and activated for direct marketing
  • 60% of penetration in hotel chains in Spain

    60%

    penetration among hotel chains in Spain

  • +120

    active integrations with PMS, booking engines and CRM systems

Empowering Marketing, IT, and Operations for Global Hotel Groups

GuestMaker: the agentic, multichannel hotel CRM

Marketing department

  • Hotel CRM and marketing automation

    Unify PMS, booking engines, guest apps, chatbots, loyalty programs, and Wi-Fi captive portals to power seamless pre-stay, during-stay, and post-stay campaigns and communications. Drive more loyalty, satisfaction, and direct bookings instantly.
    More info:

  • WhatsApp Guest Journeys & Concierge AI

    Deliver fast, personalized WhatsApp communication across the entire guest journey. From automated guest journeys to an AI Concierge that answers every question instantly.
    More info:

  • Guest WiFi captive portal to capture guest data and boost direct bookings

    Generate high-quality guest databases effortlessly and level up the potential for targeted email marketing, resulting in a boost of direct bookings and strengthening the loyalty of your hotel’s customers.
    More info:
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WiFiBot: network operations and security platform for hotels

IT & Networks Department

  • Simplify IT Workloads with 24/7 Network Monitoring

    Reduce IT strain with proactive issue detection, autonomous fixes, and centralized control, all seamlessly managed by expert NOC services.
    More info:

  • Streamline Hotel Networks with Centralized Control

    Unify diverse infrastructures with vendor-agnostic solutions and scalable dashboards, ensuring seamless performance across every location.
    More info:

  • Elevate Guest Satisfaction with Reliable WiFi

    Reduce complaints with proactive issue detection, seamless connectivity, and high-performance networks, ensuring happy, loyal guests.
    More info:
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DeskForce: digital check-in and front desk automation for hotels

Operations Department

  • Enhance Guest Flow with Online Check-ins

    Make pre-check-in paperless with ID scans, digital signatures, and policies. Everything syncs directly to the PMS automatically.
    More info:

  • Hybrid Mode with Assisted Digital Check-ins

    Allow front desk staff to manage assisted digital check-ins, focusing on high-value tasks. Automate the rest to reduce queues and improve guest satisfaction.
    More info:

  • Set All Front Desk tasks to Auto and Digital

    Automate check-ins, checkouts, and guest payments and more. Refocus your front desk staff on guest service while we handle all other front desk tasks.
    More info:
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One platform for the full guest journey: before, during and after

From data capture to loyalty, Hotelinking automates every stage with connected data from PMS, WiFi, CRM and booking engine.

Before the stay

  • Capture data from the very first interaction.
  • Automate pre-arrival communication.
  • Generate revenue before arrival.
DeskForce check-in online

During the stay

  • Interact in real time (WhatsApp + AI).
  • Enhance the guest experience automatically.
  • Increase on-property revenue during the stay.
Whatsapp and AI Concierge

After the stay

  • Collect feedback and improve your reputation.
  • Activate personalized campaigns.
  • Turn guests into repeat customers.
Omnichannel hotel CRM

All powered by unified, real guest data (PMS, WiFi, CRM, booking engine) and an optimized WiFi network that ensures the best guest experience.

Integration with the Industry’s Leading Systems and Tools

Other Integrations and Partners

Real Feedback from Industry Leaders

  • GuestMaker

    Our email bounce rates have dropped significantly thanks to real-time email validation, improving the ROI of our email marketing campaigns by a noteworthy percentage.

    Maria SerraEcommerce Manager - Zafiro Hotels

  • DeskForce

    The digital check-in solution has greatly streamlined front desk operations, allowing our team to manage arrivals more efficiently without losing the personal touch with guests.

    Sergio Sande RabuñalHospitality Applications Team Lead - Palladium Hotel Group

Guides and Resources to
Drive Hotel Innovation

Practical Guide to AI Applied to Hotels

Whitepaper: Practical Guide to AI Applied to Hotels

Our goal is for hospitality professionals to make informed decisions, optimize processes, free up team time, and improve the guest experience. AI does not replace hospitality; when applied with judgment and on a solid foundation, it enhances it and makes it more consistent.

Free Download
Advanced Hotel E-mail Marketing Course

Advanced Hotel Email Marketing Course

Advanced strategies to use email marketing as a powerful tool to drive repeat hotel guest reservations through the direct channel. It covers the importance of integrating quality guest data with automated marketing campaigns to reduce reliance on OTAs.

Free Download
Libro 5G

WiFi and 5G Networks for Hotel Groups

The book clearly explains how these technologies can improve the guest experience, optimize internal processes and prepare hotels for an increasingly connected environment, with more devices, more data and greater demands for speed, stability and coverage.

Free Download

Frequently Asked Questions
About Hotelinking

Would you like to see how Hotelinking would fit into your hotel chain?

30 min · personalised · no commitment · for hotel groups and chains