Stressful, Multitasking Environment at Front Desk
Front desk teams often juggle manual tasks, reducing their ability to focus on guests. Streamlining processes reduces stress and enables a guest-centric approach.
deskforce
Operations Department
Hybrid Mode with Assisted Digital Check-ins
Take the pressure off a multitasking front desk with streamlined, assisted check-ins that keep the focus on your guests.
Hybrid digital check-in for hotels
Facilitate guest check-ins using iPads or tablets anywhere in the hotel, allowing personal interaction without creating queues at static kiosks, whether in the lobby or guest rooms.
Allow guests to sign documents digitally on a tablet during check-in, offering a flexible process at the front desk, in private areas, or even directly in guest rooms.
Instantly scan guest passports on portable devices, eliminating manual entry and offering seamless service without the need for check-in kiosks or lengthy processes.
Improve staff mobility by using portable devices, enabling them to assist guests with check-ins on the go, streamlining operations during peak hours or large group arrivals.
Streamlined Check-in Processes for Busy Front Desks
Mass check-in solution designed for front desk staff to manage large groups quickly and efficiently.
Individual staff members have unique access to the front desk check-in solution for smooth operations.
Easily restart the check-in process after each guest to handle the next arrivals efficiently.
Scan guest IDs digitally or via OCR, displaying data instantly for review and edits as needed.
For guests without pre-check-in, the assisted digital check-in solution speeds up the process.
Operations Department
Empower Front Desk Staff with Assisted Digital Check-in Solutions
Transition from manual check-ins to a digital system designed for front desk staff that speeds up operations, reduces wait times, and enhances the guest experience.
Automated Guest Data Entry for Faster Check-ins
Hotelinking’s app automatically scans guest IDs, allowing guests to review and confirm their data, eliminating manual entry and speeding up the check-in process.
Instant Digital Signature for Required Documents
Documents are signed digitally by guests, saved as PDFs, and integrated directly into the PMS, ensuring streamlined compliance and organized records.
Easy Reset for Quick Guest Processing
After each check-in, staff can reset the app with one click, ensuring it’s ready to assist the next guest group seamlessly and without delay.
Ready to Free Your Front Desk from Manual Tasks and Focus on Your Guests?
Limited Attention on Guest Experience
Manual check-ins take time, pulling staff focus away from delivering warm welcomes and personal service. A digital solution frees staff to attend guests better.
Inefficiencies Leading to Reduced Guest Satisfaction
Guests notice when check-ins are delayed. Reducing manual tasks improves efficiency and lets staff give the best welcome to enhance overall satisfaction.
Turn Hours of Front Desk Work into Minutes with Automation
Free Front Desk Staff from Screen-bound Tasks
Hotelinking’s digital check-in app reduces screen time, letting front desk staff focus on guests and provide warm welcomes, enhancing the check-in experience.
Eliminate Paper Documents and Outdated Processes
Today’s guests expect digital, paper-free experiences. All signed documents are saved to your PMS automatically, creating a seamless check-in flow.
Automated, Reliable ID Scanning and Data Entry
Digital check-ins with AI handle 24/7 ID and passport scanning, instantly transcribing guest data and syncing it to the PMS without manual entry.
Instant Guest Access to Signed Documents
Hotelinking’s app emails a copy of each signed document to guests instantly, so they’re informed, and your team stays focused on guest service.
Track and Analyze Front Desk Performance Metrics
View analytics on pre-arrival and front desk check-ins, document success rates, and identify process issues, gaining full insight into front desk KPIs
Balance Automation with Human Connection at Your Front Desk
Move from routine tasks to meaningful guest interactions by automating check-ins, creating a seamless, personalized experience that keeps guests coming back.
