Real-Time Surveys to Fix Issues Fast and Keep Reviews Glowing

Proactively address guest dissatisfaction during their stay with automated surveys that ensure issues are resolved before they escalate into negative reviews.

Hotelinking - Satisfaction surveys during stay

Hotels lose repeat guests because dissatisfaction goes unnoticed until it’s too late to recover.

Staff lack tools to detect and address guest problems in real-time, causing avoidable frustration.

Online reputation suffers as unhappy guests share complaints on public review platforms.

Hotels lose repeat guests because dissatisfaction goes unnoticed until it’s too late to recover.

Guests leave negative reviews due to unresolved issues that could have been easily fixed during their stay.

Marketing department

Turn Complaints Into Compliments with Real-Time Guest Surveys

Don’t let minor issues turn into major problems—our real-time surveys help you act fast to improve guest satisfaction and prevent public complaints.

Actionable Guest Feedback

Collect feedback from up to 80% of guests with surveys sent directly via captive portal.

Automated Feedback Alerts

Automatically notify staff of low guest ratings, with full details for timely resolution.

Real-Time Data Insights

Track satisfaction scores and flagged risks in real-time via a centralized dashboard.

Hotelinking has significantly enhanced our ability to quickly identify and address guest concerns. Thanks to its powerful tools, we can now respond promptly and efficiently, improving overall guest satisfaction and elevating the experience we offer.

Patricia García Enseñat Operations - Quality Assurance & Sustainability Specialist

Stop Unfair Reviews with Proactive Guest Feedback

Turn Guest Anxiety into Satisfaction with Feedback

Calm frustrated guests with surveys that address concerns before they post online.

Stop Bad Reviews Before They Damage Your Reputation

Hotelinking lets guests share feedback early, reducing anxiety and avoiding unfair reviews.

Real-Time Alerts to Prevent Unfair Guest Reviews

Get alerted to bad scores instantly, allowing staff to resolve issues before check-out.

Instant Notifications for Low Scores and Fast Resolutions

Receive automated alerts with full guest details, empowering staff to resolve issues immediately and prevent bad reviews.

Custom Timing Ensures Feedback Fits Each Guest’s Journey

Schedule surveys strategically to capture feedback at the right time, adapting to your hotel’s unique guest stay patterns.

Centralized Alerts for Real-Time Service Recovery

Track and prioritize real-time guest concerns with centralized notifications, ensuring no dissatisfaction is overlooked.

Unique Features of Our Surveys

Send surveys from hotel domains to boost guest trust and response rates securely.
Track real-time survey stats and insights for data-driven operational decisions.
Monitor resolved surveys and ensure actionable follow-ups with full visibility.
Add internal comments to surveys for seamless front desk team collaboration and tracking.
Set custom score thresholds to trigger alerts and resolve issues immediately.

Your Reputation Depends on Real-Time Feedback—Don’t Wait to Act

Every unresolved issue risks a bad review—ensure your team resolves problems in real time. Don’t let outdated tools limit your success—empower your team with cutting-edge guest insights.