Turn Guest Anxiety into Satisfaction with Feedback
Calm frustrated guests with surveys that address concerns before they post online.
guestMaker
Marketing department
Real-Time Surveys to Fix Issues Fast and Keep Reviews Glowing
Scheduled surveys at every stage of the stay, with instant alerts on low scores so your team can act before a bad review lands.
In-stay guest satisfaction surveys
Staff lack tools to detect and address guest problems in real-time, causing avoidable frustration.
Online reputation suffers as unhappy guests share complaints on public review platforms.
Hotels lose repeat guests because dissatisfaction goes unnoticed until it’s too late to recover.
Guests leave negative reviews due to unresolved issues that could have been easily fixed during their stay.
Marketing department
Turn Complaints Into Compliments with Real-Time Guest Surveys
Don’t let minor issues turn into major problems—our real-time surveys help you act fast to improve guest satisfaction and prevent public complaints.
Actionable Guest Feedback
Collect feedback from up to 80% of guests with surveys sent directly via captive portal.
Automated Feedback Alerts
Automatically notify staff of low guest ratings, with full details for timely resolution.
Real-Time Data Insights
Track satisfaction scores and flagged risks in real-time via a centralized dashboard.
Stop Unfair Reviews with
Proactive Guest Feedback
Stop Bad Reviews Before They Damage Your Reputation
Hotelinking lets guests share feedback early, reducing anxiety and avoiding unfair reviews.
Real-Time Alerts to Prevent Unfair Guest Reviews
Get alerted to bad scores instantly, allowing staff to resolve issues before check-out.
Resolve Issues Fast and
Keep Guests Coming Back
Instant Notifications for Low Scores and Fast Resolutions
Receive automated alerts with full guest details, empowering staff to resolve issues immediately and prevent bad reviews.
Custom Timing Ensures Feedback Fits Each Guest’s Journey
Schedule surveys strategically to capture feedback at the right time, adapting to your hotel’s unique guest stay patterns.
Centralized Alerts for Real-Time Service Recovery
Track and prioritize real-time guest concerns with centralized notifications, ensuring no dissatisfaction is overlooked.
Unique Features
of Our Surveys
Send surveys from hotel domains to boost guest trust and response rates securely.
Track real-time survey stats and insights for data-driven operational decisions.
Monitor resolved surveys and ensure actionable follow-ups with full visibility.
Add internal comments to surveys for seamless front desk team collaboration and tracking.
Set custom score thresholds to trigger alerts and resolve issues immediately.
Your Reputation Depends on Real-Time Feedback.
Don’t Wait to Act!
Every unresolved issue risks a bad review—ensure your team resolves problems in real time. Don’t let outdated tools limit your success—empower your team with cutting-edge guest insights.
