The guest experience is one of the main concerns in the hotel industry. Therefore, now more than ever, the relationship with the customer must be carefully managed at each of the stages, from the first contact with the accommodation until after the stay.
5G technology opens a wide range of possibilities in the world of the “Internet of things” and real-time information at the hotel.
Once the state of alarm has finished and borders have been opened among autonomous communities and to foreigners, holidays seem to be a step closer.
There are increasingly more hotels using technologic systems or tools because they’ve become a much more decisive factor than price and the offer when it comes to improving the guest experience.
Nowadays, all sectors are going through a great revolution: data revolution.
Capturing guest data is the strategy which best enables your hotel to get to know the target group and improve your services by adapting them to suit guest preferences.
