Deliver fast, personalized WhatsApp communication across the entire guest journey. From automated guest journeys to an AI Concierge that answers every question instantly.
Connect All Your Hotel Data to Power WhatsApp Guest Experiences
Unlock instant WhatsApp journeys powered by verified phone data, live reservation updates, and AI-driven guest assistance at every stage of the stay.
Booking Engines
Import every new booking instantly to start pre-stay journeys.
PMS Systems
Sync live reservation data to personalize each journey.
OTA Channels
Recover mobile numbers from OTA bookings for broader reach.
Captive Portals
Collect verified phone numbers from all guests during WiFi login.
AI Stores
Sync hotel schedules, menus, and services for natural AI replies.
LLM Engines
Access 60+ LLM models to power human-like conversations.
Prompt Orchestration
Prompts adapt to context, guest attributes, and hotel data.
Knowledge Sync
Guest attributes sync into each hotel’s AI brain at group scale.
Turn Every Stay Into a WhatsApp-Powered Journey
Turn WhatsApp into the hotel’s most personal communication channel, guiding guests before arrival, assisting them instantly during their stay, and reconnecting with them when the trip is over. Supported by hotel-trained AI, every message becomes an opportunity to inform, help, and convert.
Pre-Stay
Goals
Establish trust early through a direct, personal channel
Reduce cancellations by answering doubts instantly
Make guests feel guided and supported before arriving
Unlock pre-stay upsells at the right moment
Introduce the AI Concierge as a 24/7 helpful assistant
Automations
Welcome message with essential stay information
Arrival guidance: maps, parking, transfer options
Friendly reminders for online check-in or payments
Personalised upgrade recommendations
Safe, instant entry into the AI Concierge
WhatsApp reaches 3–5× more guests than email pre-stay, allowing hotels to communicate early, reduce anxiety, and generate incremental revenue.
During Stay
Goals
Remove pressure from reception by automating repetitive questions
Become guests’ always-available assistant for anything they need
Deliver timely, relevant in-stay information
Offer upsells and activities naturally, without being intrusive
Keep the guest journey smooth, informed, and supported
Automations
Instant welcome message at check-in
24/7 AI Concierge to answer all hotel questions instantly
Practical updates during stay
Soft in-stay upsells: spa, dining, late check-out
Service coordination when guests request help
Most groups see 30–50% fewer front-desk enquiries when WhatsApp + AI Concierge handles the bulk of repetitive communication.
Post-Stay
Goals
Close the stay with a positive, high-touch interaction
Give guests a frictionless way to request forgotten-item support
Capture feedback at the right moment
Encourage direct rebooking using post check-out workflow automations
Move guests into longer-term WhatsApp & email journeys
Automations
Thank-you message, always personalized
Feedback or review request
Direct booking benefit for a future stay
Lost-item workflow
Re-engagement campaigns specifically designed for high conversion
WhatsApp provides 98% open rates, making post-stay reactivation dramatically more effective than email-only strategies.
Full-Scale Guest Reach Across Every Stay
All mobile numbers entering Guestmaker are silently verified in the background, ensuring maximum WhatsApp deliverability and eliminating invalid or unreachable contacts. With real phone data from direct bookings, OTAs, and WiFi Captive Portal sources, your WhatsApp journeys always reach real guests every time.
>98%Open Rate on WhatsApp Messages
3–5×Higher Pre-Stay Reach vs Email
60–80%Companions' Phones Recovered
Marketing department
AI That Assists Every Guest. Intelligence That Scales Across Your Group.
Guestmaker’s Concierge AI transforms WhatsApp from a messaging channel into a real-time service assistant. Trained with each hotel’s policies, schedules, menus, and operational data and powered by 60+ industry-leading LLMs It delivers instant, natural replies to every guest while elevating your automated workflows with contextual intelligence.
AI Replies Tailored to Every Guest
Concierge AI provides instant, natural answers using hotel rules, schedules, menus, and service details.
Contextual Messaging for Every Interaction
Workflows trigger AI conversations enriched with reservation data, language, property rules, and guest preferences.
Group-Ready Intelligence for Every Property
Each hotel has its own AI store while group teams manage prompts, accuracy, and consistency.
Why Choose Whatsapp Automations And AI Concierge
Everything your hotel group needs to automate conversations, assist guests instantly, and scale service through WhatsApp.
Real-Time Automation
Smart workflows triggered by check-in, check-out, and custom events across your properties.
Verified Guest Data
Recover 60-80% of phone numbers through PMS, booking engine, and OTA integrations.
Multilingual Support
Understands and responds in 50+ languages, automatically detecting guest preference.
Guest Context Awareness
Automatically links conversations to booking data, room number, and preferences.
Natural Conversations
Maintains context across messages and provides coherent, human-like dialogues.
Journey Builder
Drag-and-drop interface to create complex multi-step automation flows.
When Conversations Don’t Flow, Guest Experience Breaks.
Without unified Booking Engine, PMS, or WiFi data, WhatsApp replies rely on manual work, slowing response times and frustrating guests.
Front desks get overwhelmed by simple questions that automation and AI could handle instantly, 24/7, in any language.
Without reservation awareness or hotel-trained AI, messages feel impersonal and inaccurate, weakening trust and guest satisfaction.
Temporary OTA emails and missing companion data prevent meaningful communication, leaving revenue and engagement on the table.
Advanced AI Concierge for Instant, Human-Level Assistance
Your hotel-trained AI delivers fast, accurate, fully contextual WhatsApp assistance, powered by real booking data, PMS intelligence, and hotel-specific knowledge.
Hotel Knowledge
Services
Schedules
Policies
Menus
Operational rules
Loyalty Programs
FAQs
Emergency instructions
Local recommendations
Guest Context
Booking ID
Hotel / Property
Booking channel
Rate plan
Room type
Board type
Stay dates
Pax
Guest type
AI Intelligence
Multi LLM engine
Natural language
Tone adaptation
Memory retention
50+ languages
Playbooks
Guest atrribution sync
Prompt orchestration
Message formating
Conversational Actions
Real time guidance
Recommendations
Facility info
Policy clarifications
Service triage
Staff escalation
Reservation clarifications
Local tips
Lost & found assistance
Ultra-Accurate Answers
AI delivers instant, hotel-specific information using verified knowledge stores, from check-in rules to restaurant menus and facility schedules.
Human-Like Conversations
Natural, multi-turn dialogue that maintains context across messages, adapts tone, and handles requests with human-level clarity and accuracy.
Context-Aware Assistance
Every reply uses live booking data — dates, room type, pax, board type, companion info, ensuring hyper-relevant guidance every time.
Scales Across Every Property
Each hotel in the group has its own AI store and rules, while group teams maintain accuracy and brand voice across all properties.
Example Guest Requests the AI Handles Instantly
“What time is breakfast today for my room?”
“Can you send me the spa menu?”
“Do I need to pay tourist tax on arrival?”
“Can I have late check-out tomorrow?”
“What’s the WiFi password?”
“Where is the kids’ club located?”
“What’s included in my all-inclusive plan?”
“How do I get from the airport to the hotel?”
“Can you recommend restaurants nearby?”
“Is the pool heated today?”
“Can I upgrade my room?”
“Where can I get towels?”
Create Automated WhatsApp Journeys That Never Miss the Moment
Design, schedule, and deliver WhatsApp messages powered by real hotel data, built-in compliance, delivery safeguards, and the most advanced fallback system in hospitality.
Advanced Journey Automations
Build pre-stay, in-stay, and post-stay WhatsApp flows with triggers, delays, conditions, and forks, fully powered by PMS and booking engines data.
Dynamic Template Management
Manage all WhatsApp marketing and utility templates in one place with instant Meta approval, multilingual variants, and real-time personalization.
Dynamic Date Calculations
Automatically calculate waits and conditions based on real booking data like check-in and check-out dates. Each guest remains inside the journey until their exact moment arrives, whether that’s 3 days before arrival, the morning of check-in, or during the stay.
Do-Not-Disturb Logic
Send messages only at appropriate times with country-based quiet hours, protecting guest comfort while meeting WhatsApp compliance rules.
Smart Utility Fallback
Recover failed marketing messages using automated utility-session recovery, ensuring higher delivery rates and uninterrupted campaigns at scale.
How GuestMaker Whtassap Automation & AI Concierge Stands Apart
Designed for complexity. Engineered to scale. Proven to outperform. Where other vendors stop, Guestmaker goes exponentially further
GuestMaker Whatsapp Automation & AI Concierge
Competitors
WhatsApp Automation
Unlimited pre-stay, in-stay, and post-stay automations with conditions, delays, forks, and full lifecycle logic
Limited to 3–4 predefined WhatsApp messages per reservation
Depends mainly on website widgets or the booking principal’ phone
Phone Reach Advantage
3–5× more guests reachable vs email thanks to real OTA phone numbers and AI phone validation
OTA emails are temporary; phone numbers often missing
Real-Time Phone Verification
Silent validation ensuring 98–99% deliverability and clean WhatsApp sends
High failure rates and wasted messages
In-Stay Guest Capture
Captures companion phones via Captive Portal with optional fields and PMS sync
Only the booker is reachable; no way to reach companions in the room
Generative AI Concierge
Property-specific AI trained on policies, menus, services, FAQs, SOPs, manuals & local data
Generic FAQ bots with keyword matching or static responses
AI Context & Memory
AI understands booking info (dates, pax, room), preferences, WiFi logins, past chats, and stay stage
No booking-level understanding; replies lack personalization or contextual accuracy
AI Knowledge Stores
Each hotel has its own AI store; group teams manage prompts, consistency, and accuracy
One generic AI dataset shared across clients. No per-property intelligence
Compliance & Templates
Built-in Meta template library, auto-personalization, and real-time approval
Manual template management, slower approvals, and template limitations
Journey Builder
Advanced drag-and-drop workflow builder with journey paths for each stay stage
Static or prebuilt flows; limited custom logic
LLM Engine
Powered by 60+ LLM models with dynamic model routing for accuracy, tone, speed, or cost
Usually 1 fixed model (often outdated), no model choice, no fallback
Clean Data. High Reach. Guaranteed WhatsApp Performance
From PMS, Booking Engines, OTAs, and WiFi login, every phone number is silently verified in real time. Undeliverable or low-quality numbers are filtered instantly, keeping your journeys accurate and your automations fully reliable.
See Every Conversation. Measure Every Impact.
Monitor every WhatsApp interaction with detailed dashboards. Track delivery, engagement, automation impact, and AI performance, so you can optimize guest journeys and measure real operational efficiency..
Performance Summary
A clear overview of your WhatsApp activity.
Track sent, delivered, read, replied, and failed messages across all properties. Compare template vs. session messages and evaluate performance over time.
Guest Engagement Insights
See how guests interact with WhatsApp messages.
Understand message reads, reply rates, quick-reply button interactions, and link clicks, helping identify which workflows, templates, and touchpoints drive the strongest engagement.
AI Concierge Performance
Measure the true impact of automation.
Monitor automated vs. human-handled conversations, AI accuracy, average engagement time, query resolution rates, and top questions handled by Concierge AI. Identify where automation saves the most staff time.
Journey & Trigger Analytics
Evaluate the impact of each automation journey.
Review trigger counts, conversion events, engagement funnels, and performance by journey. Compare pre-stay, during-stay, and post-stay workflows to identify high-ROI touchpoints.
Key Performance Metrics & AI Automation KPIs
Delivered Messages
Read Rate
AI Automation Rate
Goals Achieved
Failed Messages
Reply Rate
Messaging
Track delivery, reads, replies, and guest interactions across WhatsApp
Gen AI
AI resolves conversations, reduces workload, and improves accuracy
Journey
Workflow triggers, completions, and engagement across properties
One WhatsApp Platform. Every guest touchpoint. Unlimited intelligence.
Centralize all guest conversations, automate every journey, and deliver instant AI assistance from booking to post-stay, boosting satisfaction, efficiency, and operational excellence across your entire hotel group.
