Tag: hotel IT

The myth persists that outsourcing network monitoring to traditional NOCs guarantees reliable hotel connectivity. The reality is different: 78% of hotel IT directors report a lack of transparency in incidents managed by these providers. Moreover, guest WiFi complaints directly correlate with 34% of negative reviews. The fundamental flaw is not (just) technical capability, but the […]

Most hotel IT teams deploy email collection systems that accept invalid addresses at a 30-40% rate, creating downstream deliverability problems that cost millions in missed direct bookings and damaged sender reputation. A 34-property European hotel group’s Marketing Director couldn’t understand why their email campaigns were generating only 2.3% conversion rates despite targeting past guests with […]