Beyond service: how to improve guest satisfaction in hotels
Guest satisfaction goes beyond service: it depends on when and how you collect their feedback. Discover how to improve it continuously and strategically.
Tag: Loyalty
The Power of High-Quality Guest Data in Hotel Revenue Growth
We examine how generating and activating enriched guest data via a captive portal can become the cornerstone of direct-booking growth in hotels. A vital requirement to optimise results, foster loyalty and strengthen the hotel’s own channel in a highly competitive market.
Boosting direct bookings: how Hotelinking’s smart Wi-Fi solution is changing the game
We analyze how a smart WiFi solution allows hotels to turn guest access into a strategic channel: capturing high-quality data, integrating with hotel systems, and effectively increasing direct bookings over commission-based channels.
Learning to foster loyalty: the importance of a good email marketing strategy for hotels
An effective email-marketing strategy builds guest loyalty through personalised messages, smart segmentation and valuable content, strengthening customer relationships and boosting direct bookings.
Compare the reviews of a chain’s hotels with our updated personalised satisfaction surveys.
It is now possible to compare and analyse the results of satisfaction surveys of hotels within the same chain.
Jimmy Pons: “NFTs are already totally viable real marketing cases.”
Jimmy Pons is one of Spain’s tourism industry’s leading applied innovation experts.
