Tag: online reputation

Guest satisfaction goes beyond service: it depends on when and how you collect their feedback. Discover how to improve it continuously and strategically.

Criticism is inevitable, the important thing is to know how to manage it properly so that it impacts your business as little as possible.

A hotel’s Wi-Fi is a critical factor when it comes to guest satisfaction, encouraging them to return and to post positive reviews on opinion portals.

Once the state of alarm has finished and borders have been opened among autonomous communities and to foreigners, holidays seem to be a step closer.

One of the most critical challenges that hoteliers face nowadays is online reputation, since this sector is more sensitive to customers’ comments and reviews.

Today, whether your hotel or chain manages its online presence or not, your customers, and even your most loyal followers, will talk about your products or services in some places on the network.