GuestmakerBeyond service: how to improve guest satisfaction in hotels
Guest satisfaction goes beyond service: it depends on when and how you collect their feedback. Discover how to improve it continuously and strategically.
Read moreTag: online reputation
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GuestmakerHow to curb negative hotel reviews from your guests
Criticism is inevitable, the important thing is to know how to manage it properly so that it impacts your business as little as possible.
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GuestmakerHow does WiFi quality affect a hotel’s online reputation?
A hotel’s Wi-Fi is a critical factor when it comes to guest satisfaction, encouraging them to return and to post positive reviews on opinion portals.
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Hotel TechnologyWhich technology will hotels need in the new post-coronavirus era?
Once the state of alarm has finished and borders have been opened among autonomous communities and to foreigners, holidays seem to be a step closer.
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GuestmakerAnalysing Tripadvisor: how to improve reputation and visibility in the ranking
One of the most critical challenges that hoteliers face nowadays is online reputation, since this sector is more sensitive to customers’ comments and reviews.
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GuestmakerTips for improving your online reputation: responding to reviews
Today, whether your hotel or chain manages its online presence or not, your customers, and even your most loyal followers, will talk about your products or services in some places on the network.
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