Hotelinking’s Technical Support Centre

It is the recommended and fastest option. Thanks to internal setup and business rules, it allows to label, evaluate, and refer the incident to the most suitable staff members for resolution.

It requires login for security reasons, and to verify that the query comes from an authorised user.

Once logged in, I must select the type of query or incident and follow the steps indicated.

The system itself will let the CLIENT know that the incident has been received and will issue a ticket number, the day and time it was received, and its priority or status.

You can also leave your incident through our contact phone: +34 871 66 11 11; it is supported by an automated routing system and connected directly to our ticketing system.

You can request help from our customer service department by choosing the appropriate route according to the incident to be reported.

A ticket will be generated automatically, and the incident will always be assigned to the available technical agent.

Customer service hours are Monday to Thursday from 9,00 AM to 5,00 PM and Friday from 9,00 AM to 2,00 PM.

Should you need assistance outside business hours or if all our agents are busy, the system will allow you to leave a message in the voicemail, which will be transcribed and transformed into a ticket automatically, so that you can later be redirected to our agents on call and be assisted as soon as possible.

In this way, we guarantee the 24/7 reception of any incident reported.

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We have compiled a series of articles on common incidents that many of our clients report and their possible solution without the assistance of a technician or advisor.

We have also made several guides and manuals for using our products available for you to consult at any time.

Finally, you can see your history of events, their status and open a new ticket if necessary.

For security reasons, access requires login.