Tag: online reputation
How to increase your guests’ satisfaction: methods and tips.
Collecting and analysing guest feedback is key in any hotel’s decision-making process.
How to curb negative hotel reviews from your guests
Criticism is inevitable, the important thing is to know how to manage it properly so that it impacts your business as little as possible.
How does WiFi quality affect a hotel’s online reputation?
A hotel’s Wi-Fi is a critical factor when it comes to guest satisfaction, encouraging them to return and to post positive reviews on opinion portals.
Which technology will hotels need in the new post-coronavirus era?
Once the state of alarm has finished and borders have been opened among autonomous communities and to foreigners, holidays seem to be a step closer.
Analysing Tripadvisor: how to improve reputation and visibility in the ranking
One of the most critical challenges that hoteliers face nowadays is online reputation, since this sector is more sensitive to customers’ comments and reviews.
Tips for improving your online reputation: responding to reviews
Today, whether your hotel or chain manages its online presence or not, your customers, and even your most loyal followers, will talk about your products or services in some places on the network.
