Tag: customer experience
Interviews
3:00 Min read
Rafel Crespí Cladera (UIB and Cátedra Banca March de la Empresa Familiar): “Hotel companies have a large amount of information that can generate a lot of added value when managed properly.”
Rafel Crespí Cladera is Business Administration Professor at the UIB and Manager at Cátedra Banca March de la Empresa Familiar.
Hotel loyalty
3:20 Min read
How to build customer loyalty in a hotel: 4 ways to boost it.
The ability to turn one-time guests into repeat customers is crucial to business success.
