Carlos Otín (Hotelinking): “A good or bad internet connection ultimately affects a hotel’s reputation, sales and pricing.”
Carlos Otín is a Senior Network Engineer at Hotelinking, combining this with his job as a higher education course teacher.
Fermín Carmona (Hotelverse): “To reduce the use of intermediaries in bookings, it is essential that hotels understand their guests’ purchasing process.”
Fermín Carmona has more than 20 years of experience in the tourism sector and is now CEO and co-founder of Hotelverse, a technology company that aims to revolutionise the hotel room booking process and improve guests’ digital experience.
Tips on how to offer quality WiFi in your hotel.
The fact that the number of devices we connect to the internet has increased enormously in recent years makes it more necessary than ever to have a good WiFi network.
Attracting Generation Z to your hotel.
Being aware of who our customers are is key to ensuring successful sales in the medium and long term.
David Ezquerro (PUSHTech): “The post-stay phase is the most relevant one to disintermediate bookings and build customer loyalty.”
David Ezquerro is Chief Revenue Officer of PUSHTech, a company that has a CRM and an automated marketing, sales and management platform, which allows acquiring, segmenting, retaining and helping customers, through communications via email, push, chat and SMS.
7 keys to convert visits to your hotel’s website into reservations
Do not neglect your website; invest time and effort in maintaining and improving it to get visitors to book.